CA CIB Singapour

Contrôle technique / Prévention


Expert - unified communications services H/F

06 juillet Singapore, Singapour CDI

An Expert has a wide spectrum of responsibilities and actions.

As the expert of the team, he/she:

• assigns the technical tasks and manages delegation for technical issues,

• animates the team to encourage collaboration and sharing of practices,

• has a role in supporting technical skill development,

• participates in recruitment process for the team if needed,

• manage service improvements for all Unified Communication Services supported throughout the organization,

• provide technical trainings and support through verbal or written communication for the team,

• responsible for providing technical direction, proactive and reactive support services to maintain the availability and reliability of system infrastructure in accordance to the SLA,

• focus on automation and optimum use of the team to improve efficiency,

• drive and deliver root cause for any high severity issue

As the manager of the scope of activity, he/she:

• Meets clients on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines.

• The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests),

• Own and drive problem management,

• ensures an activity is performed in compliance with norms, standards, processes and procedures,

• focus and ensure to bring in more projects and work on projects for CA-CIB,

• act as a technical bridge between Paris and ISAP,

• ensures documentations are reviewed and approved on time,

• implements cross-functions activities including continuous improvement initiatives

As an experienced professional in Unified Communication Services, he/she:

• supports the team during diagnosis when technical issues rise in his/her scope of expertise,

• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,

• manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.

• engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects,

• has to monitor and push for improvements in the team's productivity,

• be available and able to drive, technically, any complex or high severity incidents that occur within the scope of their role,

• engage in Projects and project deliveries,

• drive and deliver root cause for any high severity issues,

As the first point of contact for the Service Provider, he/she:

• manages the daily relationship with the Service Provider and escalates when needed,

• technically coach and develop partner resources to improve productivity

Minimum 8-10 years of experience in managing messaging environment with about 3-5 years of experience in financial institutes

Bachelor degree or equivalent