ARKADIN / Adhent NOVAE

Comptabilité / Expertise comptable

★★★★★

Gestionnaire paie H/F

12 janvier Paris, PARIS 01 CDI competitive

The Customer Success Manager is responsible for customer retention and driving customer satisfaction.
He/She is also responsible for leading post-sales efforts including customer on-boarding, driving user adoption and satisfaction, owning customer renewals, and developing up-sell opportunities.
Own overall relationship with assigned clients, which include : o Renewal : Negociate commercial terms whitin set guidlines o On-Boarding : Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
o Adoption : Manage and increase revenue within existing client by expanding usage o Customer Satisfaction : Conduct frequent Client Satisfaction surveys, interviews or meetings to determine customer loyalty and implement Service improvement plan as appropriate.
o Upsell : Work to identify and/or develop upsell opportunities.