CA CIB Singapour

Contrôle technique / Prévention


San &backup run expert H/F

13 avril Singapore, Singapour CDI

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,

• animates the team to encourage collaboration and sharing of best practices,

• has a role in supporting technical skills development and provides training when required,

• supports new technologies and leverages them to provide consistency of service across streams,

• manages service improvements for all SAN & Backup services supported throughout the organization,

• documents, reviews, maintains and shares relevant technical information to the team

• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,

• implements and develops improvements based on LEAN-CA-CIB best practices,

• focuses on automation and optimum use of the team to improve efficiency,

• drives and delivers root cause for any high severity issue,

• reviews technology changes to identify potential risks,

• is responsible for problem management and resolution.

As an experienced professional in SAN & Backup Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,

• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,

• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,

• facilitates transformation projects and suggest future directions for new areas of improvement and change,

• guarantees the production readiness and license to operate of new projects and solutions,

• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,

• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,

• actively assist in identifying the most technical skilled candidates for open roles,

• technically coach and develop partner resources to improve quality and productivity,

• defines the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality

• Minimum 8-10 years of experience in managing SAN & Backup environment with about 3-5 years of experience in financial institutes

Relevant Engineering Degree