Credit Agricole Creditor Insurance Dublin


Team leader - international H/F

New 08 décembre Ile-de-France, Dublin CDI

Claims management
To manage and forecast claims volumes
To manage your staff resources ensuring adequate resources
To participate to workforce management meetings and to follow the Departmental guidelines
To ensure claims turnaround times are respected
To ensure that claims are correctly processed by applying terms & conditions
To be fully familiar with and be able to train your team on the reinsurance schemes

Partner management
To actively participate to partnership(s) management
To work closely with the Business Development team, ensuring they are kept informed of any sensitive cases
To be fully aware of the strategic plans of your partners
To hold regular onsite meetings with your partners

Third Party Administrator (TPA) management
To actively manage the TPAs
To monitor and control SLAs, quality indicators, and give regular feedback
To organise regular training sessions with TPAs to ensure they are fully trained on claims handling
To ensure that staff are trained to regulatory guidelines of the central bank of Ireland and local regulatory guidelines
To hold regular onsite meetings with TPAs to have a complete knowledge of strengths and areas for improvement

Monitor, manage and lead Operations Business Support Analyst: To monitor and management payment reporting
To provide support and create reporting for various committees and as requested by Operations
To provide support in system development by partaking in the system development projects
Provision of training to internal and external trainees and TPAs (Third Party Administrators)
The process optimisation by reviewing processes, identifying areas for improvement and understand business needs, developing testing methodology (User Acceptance Testing
- UAT)

People First
To develop and coach our staff to reach their potential
To identify with your team individually their strengths and their areas for improvement
To coach and encourage staff

Customer management
To own the customer contact and continually improve all aspects of the customer contact
To participate to projects which will innovate the customer experience
To escalate any sensitive cases internally
To work closely with the complaints and business analyst teams

To communicate on the teams work, successes, process improvement and innovations
To actively participate to claims management and operations fora To actively participate to projects

Process improvement
To question, challenge and improve business processes through an innovative approach
To enhance the working relations at Team Leader level across the company and ensure sharing of best practice through various for and tools

Quality management
To own the internal and external quality results and continue to improve those results on an ongoing basis
To seek opportunities to improve quality in all processes internally and within the TPAs

5 years insurance experience (ideally)

Have undertaken management training or modules

Business Operations Analysts, OAC, Claims management, Operations management


Demonstrate a clear passion to lead, develop and grow a team
Have a very good understanding of the insurance business and ideally undertaken some III exams