It service desk agent H/F

19 février Kanton Zürich, Zurich CDI

On behalf of our client, global trading company with Headquarters near Zurich, Swisslinx is seeking a highly motivated IT Service Desk Agent for a permanent position. As a successful candidate you will be responsible for accurate logging and management of incidents and requests reported to the Desk.

Your Mission:

• Handling incidents and requests in a timely and professional manner
• You will be responsible for recording, investigating and diagnosing incidents
• You will be the first point of contact for customers
• Communicating both proactively and reactively with all users and technical resolving teams
• Maintaining awareness of service levels for all assigned incidents
• Ensuring correct reassignment of unresolved or misrouted incidents
• You will be identifying and assisting in the elimination of problems

Your IT Background:

• Windows 7/10
• MS Office 2013/2016
• Active Directory Administration
• Exchange Administration
• Internet Explorer/Chrome/Firefox
• Troubleshooting PCs/Laptops/Tablets/MFD’s
• Remote Connectivity: RSA /VPN
• Citrix
• TCP/IP Troubleshooting
• Mobile Support: Blackberry / IPhone
• Market Data: Bloomberg/Reuters
• Audio/Visual: Projectors /Video conferencing /Plasma TV’s
• Management of Antivirus software

Additional Experience:

• Minimum 1,5+ years of experience in an IT/Service Desk position
• Fluent written and spoken English (German would be a plus)
• Degree in IT and relevant IT accreditations (ITIL, ITSM)
• Microsoft certifications would be an asset
• Customer facing, interaction skills, professional telephone manner and desk-side support
• Customer focused and detail-oriented mind-set

Are you an IT Service Desk Agent looking for a highly-responsible role within an international environment? Then we look forward to receiving a copy of your CV and references.