MPLOY Staffiing Solutions LTD



Claims advisor H/F

27 septembre England - Dorset, Christchurch CDI €20473.43 - €23240.11 per annum

Claims Advisor

Location: Christchurch
Salary: £18,500-£21,000
Hours: Flexible Shift Patterns

If you possess first class customer service skills and are dedicated in giving full customer satisfaction, then we have an exciting opportunity to work within a fantastic organisation.

Our client specialise in the provision of quality Customer Assistance and Claims Handing Services, predominantly to the Travel Insurance Market.

The Role

Responsible for handling both incoming and outgoing calls in accordance with service level agreements and in keeping with the company's customer care philosophy. You will be dedicated to seeing queries through from start to finish and ensure the best possible customer journey.

Key Responsibilities

-Assisting and processing relevant claims queries.

-Process calls as efficiently and effectively as possible ensuring that accurate advice and responses are provided to callers at all times.

-Where investigation is required update caller and give an undertaking to ensure they receive full response within 24 hours.

-Ensure all calls are logged in the respective note pages.

-Ensure that any 'expressions of dissatisfaction' are handled appropriately and resolved where possible and logged on the respective call log system.

-Ensure that all 'extraneous calls' are logged on the respective call log system.

-Inform Team Manager of any escalated complaints.

-Actively support the business activity of the call centre team ensuring that you actively support your colleagues and help create a good team spirit.

-Undertaking such other similar duties as may be required from time to time.

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