Aldena Associates LTD

Administration - Services généraux - Secretériat


Customer service / order processing H/F

18 novembre England - Bracknell Forest, Langley CDI €26560.13 - €29880.15 per annum + Bonus & Benefits

Customer Service Representative

Our client are a flooring supplier who are looking for a Customer Support Representative to join their enthusiastic team. We are buzzing and forward thinking company who can offer a very supportive and friendly working environment in a family run business. We have experienced continuous growth over the years, as we all share the same values of being dependable, dynamic, respectful, professional and fun. This is what gives us the great family culture.

Responsibilities and Duties:

* Providing exceptional customer service by taking orders over the phone and email as well as processing them with accuracy and timeliness
* Identifying and assessing customers' needs to achieve satisfaction
* Providing customers with expert help and advice
* Raising quotations and sales proposals
* Following up customers
* Ordering materials from suppliers
* Informing clients of unforeseen delays and problems
* Responding to complaints from customers and give after-sales support when requested
* Supporting the external sales team with order processing and sample despatch
* Looking after sample room
* Liaising with internal departments and customers on a day to day basis regarding general queries, product availability etc
* Assisting in the preparation and organizing of promotional material or events
* Other ad hoc administrative duties

Qualifications and Skills

* Excellent customer service skills
* Very strong communications skills, both written and verbal
* A positive and can do attitude
* Team player
* Friendly, patient and able to work in a fast-paced environment
* Attentive to detail
* Problem solver
* Experience in a similar role and market and products knowledge would be highly advantageous


* Working hours : 8am - 5.30pm, but it's negotiable
* Bonus scheme and other benefits in place