Commercial / Avant-vente


Infrastructure operations manager H/F

27 janvier England - Hertfordshire, Watford Interim

The Infrastructure Operations Manager supports the Service Operations function of IT Services. The role is responsible for the day to day operations of the infrastructure related services supporting the delivery of IT to the Firm. This includes the following components of the IT service, across all ITS managed environments:

* Data Centre
* Networks (voice, data and internet)
* Servers
* Storage
* Virtualisation
* Operating Systems (servers and desktop)
* Management and Monitoring Systems
* Print

Primary responsibilities include:

* Day to day management of the teams supporting these components of the IT Service;
* Monitoring and reporting of performance of services and teams;
* Development and maintenance of the associated operational plans (capacity, upgrade, support lifecycles etc);
* Creation of operational acceptance criteria required for the successful delivery of new services;
* Resource management and forecasting;
* Budgetary control and management for the services;
* Ensuring capacity management is performed and systems are capable of delivering services without unnecessary excessive utilisation and cost;
* Resource forecasting and fulfilment, leveraging a range of supply options to support the services on an ongoing basis (including peaks in demand);
* Monitoring and reporting on performance of the team against OLA's and business expectation;
* Identification of improvements in terms of operational efficiency of the various IT systems;
* Creation of business cases and budgetary forecasts to support upgrades, improvements and refreshes of associated services;
* Specify the operational requirements to support acceptance of change and new demand (projects), applying pragmatism to these requirements at the point of delivery to ensure operational stability;

* Experience of managing a complex IT operation which is a combination of internal resources and 3rd party managed services
* ·
* Ability to indentify opportunitites for operational efficiency and implement agreed solutions
* Innovation / thought leadership / industry knowledge

Resilience, with high focus on 'getting stuff done'