CA CIB Singapour


L2 infrastructure support H/F

02 juin Singapore, Singapour CDD

In a challenging and multicultural environment, we seek a L2 Infrastructure Support staff to join our production support team.
Mission: L2 Infrastructure Support is responsible for ensuring the run of the technical components in his perimeter.
He will work on requests, changes and incidents based on clients’ tickets, using the documentation and procedures from his perimeter.
He is expected to work on on-call support out of business hours, based on rotations defined within the team as well as to participate in planned activities during few week-ends.
Main responsibilities
You will mainly be responsible for:
Performing all run activities in respect of CA-CIB process, ensuring :
SLA and priorities are respected
Appropriate reaction, in line with the severity of an incident or escalation.
CA-CIB process are dully followed (change, incident, problem management).
Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue
Handling escalation on actions from Production Engineers Level 1 (incident, request, change)
Escalates to your Service Manager when needed
Collaborate between various teams
Continuous improvement of service
Propose improvement and solution to reduce repetitive tasks
Managing knowledge within the team
Share the knowledge with other team members
Liaise with other teams to acquire more knowledge
Controls that Knowledge database is regularly updated
Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).
Act as global coordinator for these main events on occasional basis
Review of major change roadmaps
Ensure post checks are documented, performed and report is shared
As L2 Support Engineer, you will be expected to work in shifted time (shift timing and rotation policy depends on team organization).

The position requires a minimum of 3 years of relevant experiences as in infrastructure support or development role.

Other Professional Skills and Mind-set
- ITIL fundations
- Language : English fluent
- Proactive mindset
- Flexibility and commitment

Degree in related field