CA CIB Singapour

Contrôle technique / Prévention

★★★★★

Network/security expert H/F

26 février Singapore, Singapour CDI

Job summary

The technology Network/Security expert will be a technical expert for all Network/Security technical services in CA-CIB.
As such, he/she will Pprovide support and act as the last level of escalation point for all production support activities within the Network/Security technology team in Singapore.
He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.
He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The Network/Security Expert role is responsible for supporting the CA-CIB International Networks and providing Operational support to the Banks Data Centers and satellite offices.
They will assist in maintaining realtime monitoring of all the Banks Network and Security components.
(LAN/MAN/WAN
- Switches, Routers, IDS, Firewalls, Proxies etc.) and provide Level 3 support in the event of issues or equipment failures.

Job detailed description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his /her team, he /she:
assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
has a role in supporting technical skills development,
supports new technologies and leverages them to provide consistency of service across streams,
participates in recruitment process for the team as required,
manage service improvements for all Network/Security technical services supported throughout the organization,
provides technical trainings when required,[TR1] 
documents, reviews, maintains and shares relevant technical information to the team,
provides technical direction, supports services both proactively and reactively proactive and reactive support services to maintain the availability and reliability of system infrastructure in accordance to the SLA,
implements and develops improvements based on LEAN-CA-CIB best practices,
focuses on automation and optimum use of the team to improve efficiency,
drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for the problem management module in ITSMService Now      
As an experienced professional in Network/Security technology Services, he/she:
supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
engages with technical peer, Service managers etc
facilitates transformation projects and suggest future directions for new areas of improvement and change


• Minimum 8-10 years of experience in managing Network/Security environment with about 3-5 years of experience in financial institutes


• Fluent in written and spoken English

• Preference will be given to those speaking Fluent French

• Working hours will primarily match Europe business hours
- 2pm to 11pm SGT

• On-call support will be provided on a rotational basis


• Must be a bachelors'/engineering graduate