Credit Agricole Creditor Insurance Dublin

Gestion d'actifs


Operations team leader – back office and medical underwriting m/f H/F

03 mai Ireland, Dublin City Center CDI

Claims Management
- Manage and forecast claims volumes on an ongoing basis
- Manage your staff resources ensuring adequate resources at all times
- Participate to workforce management meetings and follow the Departmental guidelines
- Ensure claims turnaround times are respected at all times
- Ensure that claims are correctly processed by applying terms & conditions
- Be fully familiar with and be able to train your team on the reinsurance schemes in place in your country of operation
Medical Underwriting
- Manage the day to day medical underwriting volumes and a small team of medical underwriting experts
- Manage customer and bank network queries in relation to medical selection
- Coordinate resources efficiently to ensure SLA delivery are at least met but ideally exceeded
Partner and Third Party Administrator (TPA) Management
- Participate actively in partnership(s) management and hold regular onsite meetings with your partners
- Work closely with the Business Development team ensuring they are kept informed of any sensitive cases which may affect the customers
- Be fully aware of the strategic plans of your partners in terms of new product launches, promotional campaigns etc.
- Manage actively the TPAs
- Monitor and control SLAs, quality indicators, and give regular feedback 
- Organise regular training sessions with TPAs to ensure they are fully trained on claims handling 
- Ensure that staff are trained to regulatory guidelines of the CBI and local regulatory guidelines
- Hold regular onsite meetings with TPAs to have a complete knowledge of strengths and areas for improvement
Monitor, manage and lead Operations Business Support Analyst:
- Monitor and manage payment reporting
- Provide support and create reporting for various committees
- Provide training to trainees and TPAs 
- Optimize processes by reviewing processes, identifying areas for improvement and understand business needs, developing testing methodology... 
- Cooperate with project manager in order to agree the management of projects and planning
People First
- Develop and coach our staff to reach their potential within CACI
- Identify with your team individually their strengths and their areas for improvement
- Apply the performance management process
Customer Management
- Own the customer contact and continually improve all aspects of the customer contact
- Participate to projects which will innovate the customer experience 
- Escalate any sensitive cases internally to senior management 
- Work closely with the complaints and  business analyst teams to optimize processes
Communication & Process Improvement
- Communicate on the team's  successes, process improvement and innovations
- Participate actively in Operations projects
- Challenge and improve business processes through an innovative approach
- Enhance the working relations at Team Leader level
- Own the internal and external quality results and continue to improve the results

3-5 years insurance experience (ideally)
Experience in leading a team (ideally)
Have undertaken management training or modules

Have undertaken management training or modules

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