Credit Agricole Creditor Insurance Dublin

Direction financière / Consolidation

★★★★★

Outsourced activities controller - french speaker H/F

04 juin Ireland, Dublin CDI

Duties and Responsibilities
1.
Controlling and Monitoring all delegated outsourced activities such as but not limited to: Sales and distribution Processes, Subscriptions Process, Claims Handling, Complaints Handling, Quality, Fraud, Freedom of Services (FOS) checks, AML checks, BCP checks, Data protection and Information security.
Conduct Third Part Administrators (TPA) and/or Finance Partners onsite audits, desk based audits and regulatory visit (when applicable) including all the above mentioned delegated outsourced activities

Review & Preparation:
- Chair cross-departmental meetings as part of the pre-audit process
- Assessment and monitoring of issues raised
- Review related contracts & agreements in advance – understanding cross-functioning of business lines.
- Sample preparation for onsite analysis and review, full analysis of the available partners’ data
- Liaise and update all stakeholders and maintain communication with business development team.

Conducting Audit:
- Verify that the claims administration and distribution process are in line with guidelines and contractual agreements
- Monitor that the quality of all the above mentioned delegated outsourced activities and services to customers provided by these TPA and/or Finance Partners, are meeting the required standards and that there is consistency of methods, processes and practices
- Control the insurance premium calculation and the related payment processes
- Monitor complaints handling process and liaise with the relevant Departments for all contentious claims that proceed to lawsuit level
- Verify the compliance standards and liaise with the Compliance Department for all compliance matters
- Monitor and assess additional ad-hoc issues identified within various business teams
- FOS checks – all activities within regulatory norms.
Post-Audit & Evaluation:
- Debrief stakeholders and management team on key issues and results
- Conduct & report risk-assessment of findings

2.
Audit Reporting and Continuous Evaluation
Draft detailed report to established guidelines & standards, documenting results and measurement of key areas
Include risk assessment of all issues
Report on FOS, BCP and AML checks
3.
Processes and Procedures
Cooperate in updating processes and procedures for all current partnerships
Analyse and monitor the day to day activity of current TPA and/or Finance Partners – and the delivery of SLAs as outlined in the Cooperation Agreement
Identify process weaknesses and initiate the implementation of corrective measures
Participate to various projects (when applicable)

4.
Training
Providing some support on training issues and preparation of training programs.

- Professional experience in Audit / Experience with On-site Audits and Control experience is an advantage
- Between 3 and 5 years proven background in Life/Non-Life/General/Motor Insurance environments.
- Knowledge and understanding of mitigating outsourcing risk and regulatory requirements for managing an outsourcing framework.
- Excellent communication skills and ability to liaise with management/executives within each of the TPA and/or Finance Partners.
- Strong reporting writing skills to senior management level (French/English)
- Be able to work on own initiative and able to work as part of an international business team.
- Regular travelling throughout Europe
- Language: Fluent English & French.
3rd language an advantage (Italian, Spanish, Portuguese, German, Polish,)

Master Degree (Audit/ Insurance/ Legal/ Finance/ Risk Management)

Professional experience in Audit / Experience with On-site Audits and Control experience is an advantage
 Between 3 and 5 years proven background in Life/Non-Life/General/Motor Insurance environments.
 Knowledge and understanding of mitigating outsourcing risk and regulatory requirements for managing an
outsourcing framework.
 Excellent communication skills and ability to liaise with management/executives within each of