HSBC

Banque d'investissement & financement

★★★★ 58 Avis

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ce recruteur

Vie client service officer/fixed income H/F london

08 mars Paris, Paris V.I.E

Depuis sa création en 1865, le groupe HSBC présent dans 84 pays et territoires, connecte ses clients aux opportunités de croissance où quelles se trouvent dans le monde, contribuant ainsi au développement des entreprises et des économies et à la concrétisation des aspirations individuelles.

HSBC en France propose une large gamme de produits et services à travers ses différentes activités : Banque de particuliers et de gestion de patrimoine, Banque Privée, Banque d'Entreprises, Banque de financement, d'investissement et de marchés.

At HSBC, you will be joining the Global Markets Fixed Income Securities entity of HSBC Corporate and Investment Banking. GM FI Securities Ops serves large institutional clients with a team in the region of 250 FTE globally located in London, New York, Hong Kong, Paris, Kuala Lumpur, Manila and Bangalore.
Fixed Income Securities Operations contains three distinct teams: Middle Office Control Team, DCM New Issues Team, and Settlements & Clearing:
The mission is located in London but the aim is to work for Paris balance sheet. HSBC Paris Client Services is providing high quality services to GM strategic clients from managing the daily Confirmation (ECN) to acknowledging Settlement requests: we have been leading the QBR (Quaterly Benhcmark Review which shows performance versus selected similar peers),  for 3 years now.

Objective:
 
To manage the blocks and allocations matching within the ECN in T to meet our benchmark
To investigate and fix all the mismatching
To get in touch with the MOC and/or the Sales to match the clients allegements
To chase our clients when they are not instructing
To initiate the requests in order to update the static data: CTM acronym in BCC, BBG and ISD when needed and SSIs in Summit as per Alert.
To respond to clients request whenever they require assistance and get in touch with all the teams involved
To raise a DES when a client is unhappy and/or complaining and communicate according to our Escalation Matrix
To collaborate with local OCRM in order to participate to broker reviews
To constantly seek to improve our processes and share best practices with the global team

Requirement criteria: to be