CA CIB Singapour

Contrôle technique / Prévention


Isap/its oracle expert H/F

13 mai Singapore, Singapour CDI

Job summary

He/She will be a technical expert for all Oracle services in CA-CIB.
As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Oracle team in Singapore.
He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.
He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 8-member Oracle team operates the RUN activities and delivers projects for its infrastructure scope covering Oracle Database 11g and 12c running on Redhat & HP-UX geo-clustered environment.

Job detailed description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:
assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
has a role in supporting technical skills development and provides training when required,
supports new technologies and leverages them to provide consistency of service across streams,
manages service improvements for all Oracle services supported throughout the organization,
documents, reviews, maintains and shares relevant technical information to the team
provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
implements and develops improvements based on LEAN-CA-CIB best practices,
focuses on automation and optimum use of the team to improve efficiency,
drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for the problem management module in ITSM     

As an experienced professional in Oracle Services, he/she:
supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
manages L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
facilitates transformation projects and suggest future directions for new areas of improvement and change,
is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
facilitates collaboration and spread of information from and to the team,
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them
actively assist in identifying the most technical skilled candidates for open roles.

• Minimum 8-10 years of experience in managing Oracle environment with about 3-5 years of experience in financial institutes

• Must be a bachelors/engineering graduate